Privacy Policy
Last updated: June 03, 2026
Introduction
Welcome to PineFixers ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HVAC marketplace platform at https://pinefixers.com.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you register on the platform, including:
- Name and contact information (email address, phone number)
- Physical address (for service location purposes)
- Payment information (processed securely through Stripe)
- Profile information (avatar, business details for providers)
- Professional certifications (for service providers)
Phone Numbers and SMS Communications
When you provide your phone number and opt-in to SMS notifications, we collect and use this information to send you:
- Job status updates and notifications
- Service provider acceptance confirmations
- Job completion alerts
- Other transactional messages related to your use of the platform
Important: SMS Data Privacy
Your phone number and SMS opt-in data will NOT be shared with third parties for marketing purposes. We use your phone number solely for sending you transactional notifications related to your jobs and service requests on the PineFixers platform. You can opt-out of SMS notifications at any time through your profile settings.
Automatically Collected Information
We automatically collect certain information when you visit our platform:
- IP address and browser type
- Device information and operating system
- Usage data and analytics
- Location data (with your permission, for matching you with nearby service providers)
How We Use Your Information
We use the information we collect to:
- Facilitate job postings and service provider matching
- Process payments and manage transactions
- Send you notifications about your jobs and service requests (via email and SMS if opted-in)
- Verify service provider credentials and certifications
- Improve our platform and user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Communicate with you about platform updates and support
How We Share Your Information
We may share your information in the following situations:
- With Service Providers: When you post a job, your contact information and job details are shared with matched service providers
- With Customers: When providers accept jobs, their business information is shared with customers
- Payment Processing: When online payments become available, payment information will be shared with Stripe for secure transaction processing
- SMS Service Provider: Phone numbers are shared with Twilio solely for delivering SMS notifications you've opted into
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, sale, or acquisition of our business
We do NOT sell your personal information to third parties. Your phone number and SMS opt-in data are never shared with third parties for their marketing purposes.
Payment Methods
Currently, PineFixers operates on a cash basis for all transactions. We are working to introduce online payment processing through Stripe in the near future. When online payments become available, all users will be informed through platform notifications and email updates.
SMS Notifications
By opting in to SMS notifications, you consent to receive text messages from PineFixers regarding:
- New job opportunities (for service providers)
- Job acceptance confirmations (for customers)
- Proposal acceptances (for service providers)
- Job completion notifications (for customers)
Opt-Out: You can opt-out of SMS notifications at any time by updating your notification preferences in your profile settings. Message and data rates may apply. Message frequency varies based on your activity.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Property Damage and Missing Items Disclaimer
PineFixers is not responsible for any damages to property, personal belongings, or missing items that may occur during or after service delivery by Providers. As a marketplace platform, PineFixers facilitates connections between Customers and Providers but does not directly perform any services. Any claims regarding property damage, loss of items, or similar issues must be resolved directly between the Customer and the Provider. PineFixers does not guarantee the safety, security, or condition of any property or personal items during service provision.
Safety and Criminal Activity Disclaimer
PineFixers is not responsible for any criminal activities, illegal acts, or safety incidents that may occur during or after service interactions between users. If you experience any criminal activity, threats, harassment, or any situation that endangers your safety, you must immediately contact local law enforcement authorities. PineFixers is a marketplace platform and does not provide security services or guarantee the safety of interactions between users. In case of emergency, dial 911 or your local emergency number.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of SMS notifications
- Object to or restrict certain processing of your information
To exercise these rights, please contact us at support@pinefixers.com.
Third-Party Services
Our platform uses the following third-party services:
- Stripe: For payment processing (see Stripe Privacy Policy)
- Twilio: For SMS delivery (see Twilio Privacy Policy)
- Google Maps: For location services (see Google Privacy Policy)
Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
By agreeing to this Privacy Policy, you acknowledge and agree that PineFixers may modify this Privacy Policy from time to time. We reserve the right to update, change, or replace any part of this Privacy Policy at our sole discretion.
We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Important: It is your responsibility to review this Privacy Policy periodically for any changes. Your continued use of the PineFixers platform after any modifications to this Privacy Policy constitutes your acceptance of the updated Privacy Policy, including any future changes that may be made.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@pinefixers.com
Website: https://pinefixers.com